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UC San Diego

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WHAT ARE MOBILE TICKETS?

Mobile tickets use email or text messaging to send your tickets directly to you after purchase.  These tickets are optimized for display on your smartphone device.

WHAT ARE THE BENEFITS OF MOBILE TICKETS?

  • Avoid waiting in Will Call lines to pick up your tickets
  • Prevent your tickets from getting lost in the mail
  • No need to print your tickets.  Simply present your mobile device with tickets at the gate
  • Easily transfer your tickets to the mobile devices of friends and family
  • *Sell your tickets through the SeatGeek Ticket Marketplace right on your phone!
    Not available for faculty/staff, student or youth tickets
    *Future enhancement
     

TICKET MANAGEMENT FEATURES

Your My Account page gives you a convenient, simple and secure way to manage your tickets.

  • Visit the Triton Box Office web page and select either ‘Athletics’ or ‘ArtPower’ to access the correct online box office
  • View your tickets:
    • Step 1:  Visit UCSDTritons.com/tickets or ArtPower.ucsd.edu/tickets on your phone and select “My Account”
    • Step 2:  Log in using your account number and password.  If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you.

If it is your first time accessing your account online, click ‘Activate Your Account' to link your existing account with PIN number.

  • Transfer or accept tickets on your phone
  • Buy tickets to UC San Diego events
  • Update your account information

For assistance accessing your My Account page, please contact the Triton Box Office at (858) 534-1430 or triton-tix@ucsd.edu.

BUYING AND DOWNLOADING TICKETS

  • Buy home game tickets online.
  • You will receive an email or SMS text.  Click the link to add the tickets to your mobile wallet.
  • Present your mobile tickets on your smartphone at the game.  Mobile tickets are individually bar coded to allow one scan per entry so any attempts to duplicate, alter or sell any copies or the mobile ticket may result in admittance being refused to the event.  This provides heightened security by identifying counterfeit and stolen tickets.
     

HOW TO TRANSFER TICKETS

  • Step 1:  Visit UCSDTritons.com/tickets or ArtPower.ucsd.edu/tickets on your phone and select “My Account”
  • Step 2:  Log in using your account number and password.  If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you. If it is your first time accessing your account online, click ‘Activate Your Account to link your existing account with PIN number.
  • Step 3:  Select the event and click on the ‘Transfer’ link under the seat you wish to send.  You may select more than one seat to send at once.
  • Step 4:  Enter the recipient’s cell number, review the information and select ‘Transfer Tickets.’ The recipient will receive a text message with a link to accept and download the tickets.


HOW TO SELL UNUSED TICKETS ON SEATGEEK

UC San Diego and Paciolan have partnered with SeatGeek to provide a fully-integrated method within your Paciolan account to sell certain ticket types to games you are unable to attend.

Just log into your account and follow these simple steps :

  1. Click “Sell Tickets on SeatGeek”
  2. Select the event/seats you would like to sell.
  3. Log In to your SeatGeek Account (If you have not set up a SeatGeek account, click the “Sign Up Here” button.
  4. Click “Sell” on desired tickets.
  5. Enter your ticket listing information.
  6. Ticket is now listed.  You will receive notification via email, and again when the tickets are purchased.


Notes:  The Triton Box Office can only verify secondary market tickets and assist fans with any ticket issues on gamedays with secondary-market tickets which are purchased from SeatGeek.  Complimentary or discounted tickets are not eligible for resale.  

SeatGeekHowToGraphic

STEP BY STEP MOBILE TICKET INSTRUCTIONS

FOR iPHONE

Mobile Ticket Email iPhone step 1

1. You receive an email and/or a SMS text message from the Triton Box Office.  Using your phone, open the email or text and tap on the link to access the tickets.

Mobile Ticket Add to Wallet iPhone

2. On the ticket access page, tap the ‘Add to Apple Wallet’ button.  This will open your Apple Wallet.

Mobile Tickets Add to Iphone

3. Follow the Apple setup steps by tapping ‘Add’ on the top right corner of the screen.

4. The ticket is then added to your wallet.  You will see your ticket(s) when you open your wallet.

Mobile Ticket iPhone ready to scan

5. Show the ticket to the attendant and scan into your event!

STEP BY STEP MOBILE TICKET INSTRUCTIONS

FOR ANDROID

  1. You receive an email and/or a SMS text message from the Triton Box Office.  Using your phone, open the email or text and click on the link to access the tickets.
  2. On the ticket access page, tap the ‘GPay Save to phone’ button.  This will open your Google Pay app.
  3. Next, tap the ‘Save’ button.  The ticket will be added to your Google Pay Wallet.
  4. You will see your ticket when you ‘tap’ the ‘Open in App’ button.
  5. Show the ticket to the attendant and scan into your event!


EVENT DAY TIPS

Prior to arriving to the event, here are the ways to speed up your entry:

  • Access your tickets through the My Account page at least 24 hours prior to the event.
  • Download and save your tickets to your Apple Wallet or Google Pay.
  • Make sure your phone is fully charged.
  • Have your ticket ready to be scanned before entering the venue.


It is recommended to send each guest their own individual ticket if the party is arriving separately.

PLEASE NOTE: To avoid issues at the event, please download and save tickets in advance, as venue connectivity can vary. If you do not download and save your mobile tickets to your mobile wallet prior to the event, you will need to use cellular data or Wi-Fi to access your tickets and may have trouble connecting on game day. Do not print out your digital ticket as printed digital tickets will not be accepted at the gate. If you experience any ticket issues when entering the venue, please visit the closest box office for assistance.

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